We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your return according to the policy below:

  • Products must be returned within 30 days of purchase.
  • A 10% restocking fee applies to all products.
  • Please Note: Shipping and handling charges are non-refundable.
  • To request a return shipping label please contact customer service at 1-800-624-6866.

To mail your item back to us:

Please package the return product and attach the prepaid return shipping label you’ve been provided by Alarm Relay. Drop your package off at an authorized UPS facility.

The returned package should be addressed to:

Alarm Relay
C/O Returns
111 S. Marshall Avenue
El Cajon, CA 92020