There is no shortage of choices when it comes to security monitoring providers. Whether you’re served an ad on social media, hear a radio spot, watch a TV commercial (if you still watch live TV!), or get a direct mailer in your mailbox, you’ve certainly heard of some of the companies vying for your business. So, how do you choose? Price is, of course, an important factor, but when looking for the right security provider, it should be just one of the criteria you use to evaluate a company.
When you sign up with a security system monitoring company, you are trusting the business – and the people behind it – to keep your family or your workplace protected in a crisis situation. If you ever have a concern, question about your system, or need someone to be there if the unthinkable happens, knowing who will be there to help must be a priority when choosing the right company.
Assess your previous interactions with the staff at the monitoring company. Do they use a call center or can you reach the them directly? Have you had positive interactions with staff at other times (when signing up, when getting help with equipment, when troubleshooting concerns, or asking about billing)? Are they proactive in providing you with information on staying safe and protecting your valuables?
It’s important that you are comfortable with the people who will actually be there when you need them most & that they work to build trust with you as an individual.
You’re probably used to sifting through online reviews to learn more about a company or product, but when you’re looking for a service-based company, such as security monitoring, testimonials from others in your situation can carry extra weight in your final decision.
Some things that you want to pay attention to: what people are happy with in regards to the ongoing service, stories of what installation or onboarding was like, and details about how the company came through – or not – in a time of need.
Knowing what people liked, just as much as what they didn’t like, about interactions with a company will help you to set expectations for the relationship. Don’t forget to check a variety of sites for reviews to get the most complete picture, and keep in mind best practices for evaluating legitimate, online reviews.
As you’re looking to add home or business security monitoring, you’ll want to consider how well the service will fit into your lifestyle and/or business. If you’re frequently on-the-go, it makes sense to find a company who offers a service with an app, wireless systems, and integrations with your pre-existing home and business technology. Some security systems, such as those that are compatible with Z-wave devices, will work with your thermostat, smart devices (like Alexa), and other automation technology.
And, Of Course: Price
Of course, not mentioning the price of service would be negligent when weighing options for a home security monitoring service. Budgets for your home or office are important to consider when looking for the right fit. However, as you see above, price should not be the only factor. After all, using a monitoring service for security can actually save you money in the long run through insurance discounts and prevention of total loss of property. In one year alone, $12.4 billion in property was stolen and only 26% was returned. Home monitoring systems prevent this theft from occurring.
We work very hard to make sure our customers are happy with our service, that we provide reliable monitoring at an affordable price, and that we uphold our end of each customer relationship. If you’re ready to pay less for and expect more from your security monitoring service, don’t leave home without us.