Click on a FAQ below to view the answer.
We can monitor nearly all alarm systems. To find out if we are able to monitor your existing system please call us at 1-800-624-6866.
If your system is keypad programmable or capable of upload/download, we can monitor it. If you need help determining your system's capabilities, or if you have additional questions our Technicians will be happy to help.
Here are some helpful tips to help you determine what type of system you have:
Yes, we do - if your sprinkler system is connected to the alarm. We also monitor commercial fire systems but these rates differ from residential monitoring.
Most repairs are quite simple and we will gladly guide you through them. If you are unable to do the repairs, give us a call and we will put you in touch with an affiliate who can provide an estimate for the assistance or repair.
If using wireless sensors these can easily be installed by yourself. Contact the company from which you purchased the sensors for additional tech support during installation. If you are not able, or don't have time, to install these yourself or if your system has hardwired sensors contact us and we will direct you to an affiliate who can assist you.
No, you will not be charged for the monitoring of additional sensors. You will, however, need to let us know that the sensors have been added so that we are able to respond when and if these sensors report to us.
If you replace your alarm panel it will need to be reprogrammed and re-tested back to our Central Station. There is a fee for this service and one of our representatives will be happy to discuss this with you.
If your alarm system has been monitored previously, it is likely still connected to a phone line. Our technicians are able to help you determine how your alarm panel communicates.
We monitor in every State in the U.S and Puerto Rico.
Each state, county and municipality has different laws pertaining to alarm permits. One of our sales representatives can assist you in finding out which permits you will need for your alarm system.
Yes, we do. We also provide a courtesy reminder two weeks before your expiration date.
One year.
Yes. Several connections are available for VoIP customers. Our technicians will help you choose which option is best for you, depending upon who your current VoIP provider is.
Some states require the manufacturer of the panel to provide you with the lock-out code, as long as you are the owner of the alarm panel. Your local police department will be able to provide additional information regarding this.
We recommend Telguard TG-1, Telguard TG-4, Uplink AnyNet, and Alarm Net 7845 gsms. If you do not see yours listed, please call us – there are other connectors that will work as well.
Before meeting with a technician, make certain that the system is connected to a phone line or cellular module. If there are “trouble” lights activated on the keypad, you will need to repair these as well.
Yes, we can monitor wireless systems.
Our monitoring fees include standard burglary and fire signals as well as restorals. We will also monitor supervisory signals such as AC loss and low battery.
These fees enable us to efficiently process your paperwork and program your panel for our central station.
Residential fire monitoring is covered in the monthly fee of $8.95.
Yes. Contact us if you move and we will transfer your service.
Yes. Our regular administration fee will apply to program the alarm panel at your new location.
Yes. You can set up automatic payments with us or you can pay online with any major credit card.
No, it doesn't. We also accept checks or money orders.
We will notify you two weeks in advance of your account expiration or payment due date.
Yes, we will. We will also notify you if there is ever a loss of AC power.
Yes, as long as it can be connected to a compatible alarm system.
Within seconds of your alarm being activated, our certified operators receive a signal and take the appropriate actions.
We will not charge you for false alarm signals. However, you will want to check with your local police and fire department for information on their fees for false alarms. See below for a link to tips for preventing false alarms.
If your alarm is activated, call Customer Service (1-800-762-9964) for the proper dispatch procedures in your area.
The weakest part of any alarm system is the phone line – if it is cut, your alarm signals will not be able to reach us. Cellular backup solves this problem and relieves you of any worry that your alarm signals are not transmitted.
You will provide us with special instructions for these situations so that we know who to contact and how to reach them.
Yes. Our Central Station is open 24 hours a day, 7 days a week.
We will contact your local police department and dispatch whichever law enforcement agency has jurisdiction over your home or business.
Yes, we are able to contact multiple numbers.
Yes, we do.
